Refund, Return & Cancellation Policy

Thank you for shopping with Clamentine Cosmocare. We strive to ensure that all our customers are satisfied with their purchases. This policy outlines the terms and conditions for returns, refunds, replacements, and cancellations.

1. Return Eligibility

Due to the personal care and hygiene nature of skincare and cosmetic products:

  • Returns are only accepted in case of:
    • Damaged product received
    • Defective product
    • Wrong item delivered
  • To be eligible:
    • Product must be unused, unopened, and in original packaging
    • Request must be raised within 48 hours of delivery
    • Proof (clear unboxing video/photos) is mandatory

2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Products without original packaging
  • Products damaged due to misuse, negligence, or improper storage
  • Minor variations in color, fragrance, or texture

3. Replacement Policy

  • Eligible cases will be offered replacement first, subject to stock availability
  • If replacement is unavailable, a refund will be processed

4. Refund Policy

  • Refunds are processed only after inspection and approval
  • Once approved:
    • Refund will be initiated within 5–7 business days
    • Amount will be credited to:
      • Original payment method OR
      • Bank account (in case of COD)
  • Shipping and COD charges are non-refundable, unless the error is from our side

5. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellation is not allowed

6. Return Shipping

  • If return is approved:
    • We may arrange pickup OR
    • Customer may be requested to ship the product
  • Return shipping cost will be:
    • Covered by us (if error is ours)
    • Borne by customer (in exceptional approved cases)

7. Legal & Compliance

  • This policy is governed by the laws of Maharashtra and applicable Indian consumer protection laws
  • All disputes are subject to the jurisdiction of courts in Thane
  • By placing an order, the customer agrees to all terms mentioned in this policy
  • We reserve the right to refuse returns/refunds if the above conditions are not met

8. Contact Information

For any return/refund requests, contact us at:

    • Email: clamentinecosmocare@gmail.com
    • Phone: +91 7420888126
    • Address: Thane, Maharashtra, India
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